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Videos
Fight or Flight in The Box
Lloyd discusses Fight or Flight in F&I with David Farmer & David Bertoncini on The Modern Dealer Podcast.
The REAL 99% close
The real 99% close has nothing to do with your customer's vehicle and
everything to do with your mindset about F&I.
The Customer Experience
Lloyd sits down with the wonderful folks at Subaru to discuss
the importance of F&I in the customer experience.
Recent articles (.pdf)
current events
The Art of F&I Book launch
If you’re reading this book with the expectation of a handbook, a technical guide, or maybe “10 actionable tips to raise your PVR” this may not be the book for you. Instead, this is a journey into the minds of our customers, and the behaviors happening inside our dealerships. It’s less about learning closes, and more about developing process. Instead of word-tracks, we’ll talk about critical thinking, and true intent.
The Art of F&I is must read for any F&I Manager that believes traditional F&I training on word-tracks doesn't model real-life transactions.
F&I in a Post COVID-19 World
F&I Managers: You can help avoid the economic hardships of breakdowns, insurance settlement gaps, and more, while preserving your PVR ... But this will only happen if you adapt to your new environment...
Law School vs. F&I: An Objective Analysis
Training: Recently, I found myself making an unusual comparison with a surprising outcome. My daughter had graduated high school and she was trying to decide her path in life. She wanted to do something “responsible” that she has a “passion” for, but she wasn’t sure what that was.
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