The Art of F&I

If you’re reading this book with the expectation of a handbook, a technical guide, or maybe “10 actionable tips to raise your PVR” this may not be the book for you. Instead, this is a journey into the minds of our customers, and the behaviors happening inside our dealerships. It’s less about learning closes, and more about developing process. Instead of word-tracks, we’ll talk about critical thinking, and true intent.

The Art of F&I is must read for any F&I Manager that believes traditional F&I training on word-tracks doesn't model real-life transactions.

F&I Managers: You can help avoid the economic hardships of breakdowns, insurance  settlement gaps, and more, while preserving your PVR ... But this will only happen if you adapt to your new environment...