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Purchase below from your favorite retailer

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What's Inside?

Stories, information, and ideas that will help you improve your performance in all areas of the F&I department. This F&I book was written for F&I managers that want to level up their performance.  

Testimonials from the Manufacturers

 “Things are not the same as they were 20 years ago, but F&I training has not changed. This is the best approach to being an F&I manager. When we realize it’s about the customer and the customer experience, we will organically sell more products. I have been in the industry for 20 years and I can tell you that this would have changed my world if I had this when I started - if you are in F&I you need this book...” 

Joe Romero

 Subaru USA 

Testimonials from the F&I Community

  “It truly was a great read. So many people can benefit from the wisdom shared. It’s put together in an easy to relate to format. Definitely not like many of the other F&I books out there. Simple suggestions to becoming the best F&I Manager FOR YOUR CUSTOMER!! You hit it out if the park, Lloyd!!” 

Joe Opolski

Roy O’Brien Ford

St Clair Shores, MI 

“I enjoyed the fresh feel for a new approach in the box”

Mary Ann Palmer

Lakeview Ford 

Conneaut Lake, PA

 “The F&I book is great. It’s completely changed my view on everything beyond F&I”
Jay Miranda

Herb Chambers Honda 

Boston, MA 

“If the customer experience is something you want to improve, then The Art of F&I book is your starting point.”
Walt Dobrowski 

F&I Trainer

 

“A refreshing take on F&I process, steering away from the classic “objection handling” tone that most F&I training leans toward. This F&I book is truly about providing the “Best Ownership Experience”(TM) for your clients while remaining profitable. Highly recommended to F&I Managers or really to anyone working in the automotive sales industry.”

John Grimaldi

Go Nissan North

Edmonton, AB 

“THE ART OF F&I - is a great F&I book. It was quick & entertaining with stories told by an F&I guy. His no-nonsense approach to connecting with others is highlighted in this must read. Highlight, underline, and take notes in it. It will be a great addition to your F&I library of knowledge.”

Justin Gasman

McCaddon Cadillac Buick GMC

Boulder, CO

 
 

 “Your book is AWESOME. Hits the nail right on the head with the ART of F&I… This F&I book will become a part of my training with my F&I Managers.”
Dina Gilbert Wilson 

Timbrook Kia

Cumberland, MD 

 “Just finished reading The Art of F&I book, what a great read. I loved that it confirmed to me that I’m doing the right things in the box and having story time with customers to earn their trust and presenting protections in a way the helps them. I’m glad I picked this book up.”
Alex Clark

 Garber Chrysler Dodge Jeep Ram

Saginaw, MI 

  

“Thank you for writing this F&I book. Your book spoke to my heart. I love helping people, I have a heart for service! Your explanation about how our brains work explained a lot about me, to me! Also- your personal note that was in your book was very thoughtful. Nice touch!”

Renee Schmidt Birman 

Cloquet Ford Chrysler

Cloquet, MN  

  

“Great book! Easy read. Everyone in the dealership should read it.”

Michele Ryan

Royal Subaru 

Cortland, NY 


 “I had my best month ever after finishing the book!  Shawn Trice

Don Ayers Honda

Fort Wayne, IN 

Purchase below from your favorite retailer

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The Art of F&I - Conversations from The Box

There are many books on how to succeed in F&I. Experts are everywhere trying to give you advice on how to be successful. You see magazines, blogs, podcasts, and even TV shows, telling you how to “maximize your profits” and “overcome any objection”. Yet, something is still missing...


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