That said, I buy coverage. On furniture, cell phones, my car and home. And I pay close attention to manufacturer warranties.
By: Martin O’brien I don’t think I’m alone when I say that hearing someone intone, “I’ve been in this business for 25 years and…”, doesn’t
By: Jim Leman A buyer walks into an F&I office asking to finance 150% of book value, and after you walk him through several presentations
By: Lloyd Trushel Yesterday, I interviewed a finance manager that was willing to stay in a store that he was not completely comfortable at, with
By: Jim Leman Early in my career, my dad asked me to read Dale Carnegie’s “How to Win Friends and Influence People.” Since then, I
By: Jim Leman In our me-centric culture – and in this business in particular – being asked to put others’ needs before mine defies all