Just before 7:30 a.m., a store owner in the local strip mall was pulling into the rear parking lot when he saw a Yellow Cab with a body inside. The dead man was a former F&I manager.
Twelve years earlier, I met him. He was the guy that threw salespeople’s deals into the hallway because they didn’t have the trade miles or forgot to call for a payoff. He was abusive to say the least. Two years later I had his job, and then heard more horror stories about his treatment of the sales team from people that worked with him.
“There’s only 10 people in the car business” as they say, and his reputation eventually prevented him from finding other F&I positions.
Although he was abusive and difficult to work with, no one deserves what happened to him. It’s simply sad.
Still there is a lesson to be learned here – Treat your team well.
Creating a culture of teamwork is exactly what makes great organizations, or dealerships, great. I urge you to remember this with every transaction and everyone you work with. Once you have the right team, everything flows better and as a result everyone has more success.
By: Lloyd Trushel
President / COO
The Consator Group
What makes Consator Group different?
We believe… that there is a better way to conduct business than the status quo. In our experience, when transparent and intelligent communication occurs between F&I and their customers, profits and satisfaction go up for all parties. Conversely, when the communication is poor and dysfunctional, profits and satisfaction go down for all parties.
We are experts… in the automotive industry, with each of our principal level consultants having over 20 years’ of automotive experience. Their areas of experience include automotive finance, all areas of variable operations, financial lending, process consulting, insurance, ancillary products, the study of social sciences and the understanding of consumer buying habits.
We create a better F&I experience… by teaching F&I managers a deeper understanding of today’s buyers. We skip the typical sales cliché’s and antiquated methods. Our process is simple and straightforward. We dig into real consumer behaviors and purchasing habits so that we can educate your staff and consumers. The result is a more profitable transaction for the dealership and a happier consumer.
CONSULTING – TRAINING – PRODUCTS – WEALTH DEVELOPMENT – REINSURANCE – COMPLIANCE